Estelleshoes Privacy Policy
Last Updated: January 26, 2023
At Estelleshoes the customer is at the heart of what we do; every service or product is sourced and provided to help each customer look their best and feel good. And we want our customers to have confidence in how we collect and handle their personal information. We create a shopping environment based on trust so all the personal information you share with us visiting or making purchases at estelleshoes.com or reaching out to us by phone or email are protected and secured. The aim of this Privacy Policy (“Policy”) is to explain how estelleshoes collect and use your personal information, who we share it with and when, how we keep it safe, and the tools and options available to you to manage that information.
This Policy applies only to estelleshoes.com, and mobile apps or products that display or link to this Policy. It does not apply to any website, mobile app, service, or product that does not display or link to this Policy or that contains its own privacy policy.
In any event you do not agree with the practices we have described in this Policy, please do not share your personal information with us. However, by sharing your personal information with us by visiting estelleshoes.com, by reaching out to us by email or postal mail, or by accessing or using our Apps, you agree to our use of your information as described in this Policy.
Clicking on the links below will take you directly to the corresponding section of this Policy:
What personal information we collect
The categories of information we collect are:
Our Site is for individuals who are at least 13 years old
Estelleshoes does not knowingly request or collect personal information from anyone younger than 13 years old without prior consent from a parent or legal guardian. Please contact us if you believe your child under age 13 has submitted personal information to estelleshoes.com without prior parental or legal guardian consent so that we can take steps to delete the information.
How we collect personal information
We collect personal information in various ways, both directly and indirectly. For example, when you send us postal mail, email our customer care team, fill out a form on our Website, place an order through the Website or Apps, or provide information to us over the phone, we collect your information directly. We may also collect your personal information indirectly through automated means, for example, when you interact with our Website or use our Apps, we may use technologies to collect information about how you use the Website or Apps. We may also receive information about you from third parties including from our affiliates and subsidiaries, social media platforms or from our advertising partners.
We collect personal information when you provide it
We may collect personal information directly from you or your device as follows:
We collect personal information from third-party sources
To better understand your preferences, operate our business, and provide you with products and services we believe you will love, we may receive your personal information from the following third parties:
We collect personal information using automated technologies
Personal information is also collected through automated technologies and shared with us when you visit our Website, use our Apps, open an email, or click on one of our advertisements.
We automatically create website and mobile application log files, which are created when you access our Website and/or Apps. In addition, automated data collection technologies – such as cookies, beacons, tags, software development kits (SDK), and scripts – are used by us to analyze trends, administer the Websites and Apps, and track users’ movements around the Website and Apps. We, and our third-party service providers, also use these technologies to gather demographic information about our user base as individuals and in the aggregate.
A “cookie” is a small text file that is stored on an individual’s computer and downloaded to the computer or mobile device when they visit a website. Cookies then send information back to the originating website on each subsequent visit, or to another website that recognizes that same cookie. We use the following types of cookies:
We may combine information collected automatically (as described above) from your interactions with our Services and your activity on third-party sites with other data (including personal information).
If you wish to opt out of allowing certain cookies, you may do so by changing your browser settings so that cookies from our Website and Apps cannot be set (see the “Interest-Based Advertising” in the “Your options” section below for your options). Please note that if you delete, block, or otherwise restrict cookies, or use a different computer or Internet browser, you will need to renew your cookie management choices.
How we use personal information
We use personal information, including information that we combine from your interactions with our Website and Apps, in-store, your device, or third parties, to conduct our business and to provide you with the best possible products, services, and experiences. We know your personal information is important to you, so we want to be transparent about how we use that information. Here the ways we use your personal information:
When we share personal information
We may share personal information we collect from you with third parties, including service providers, business partners, individuals and other third parties, for various reasons. We may share personal information with:
Categories of those we share information with and the information we share
All the information we collect are shared with estelleshoes subsidiaries.
Marketing and advertising companies and service providers
Contact information, purchase, and related transaction information, contact preference information, demographic information, location or geolocation information, device and Internet browsing information and inferences
Service providers delivering products and services directly to you
Contact information and purchase and related transaction information
Service providers helping us better understand our interactions and transactions with you
Contact information, purchase, and related transaction information, contact preference information, demographic information, location or geolocation information, device and Internet browsing information and inferences
Service providers addressing online and offline fraud and security
Contact information, purchase and related transaction information, demographic information, location or geolocation information and device and Internet browsing information
Service providers helping us maintain customer accounts and provide customer service
Contact information, purchase, and related transaction information, contact preference information, demographic information, and location or geolocation information
Service providers supporting internal research
Contact information, purchase and related transaction information, product preference information, demographic information, location or geolocation information, device and Internet browsing information and inferences.
Service providers that verify service quality
Contact information, purchase and related transaction information, information you share during communications and interactions with us, and device and Internet browsing information
Service providers that support our business as allowed by law
All categories of information referred to in the “What personal information we collect” section.
Financial services providers, including collection agencies, credit bureaus, our banking partner and payment card association members. We may also share your personal information with other companies, lawyers, credit bureaus, agents, government agencies, and card associations in connection with issues related to fraud, credit, defaults, or debt collection
All categories of information referred to in the “What personal information we collect” section depending on the circumstance and provider.
Social media platforms and networks such as Facebook, Twitter, Pinterest, and Instagram, when you choose to use certain features or tools available on our Websites or Apps that enable you to connect to a social media account or to share inspiration, finds, purchases and other content on social media
Contact information, demographic information, location or geolocation information and device information.
Parties to business transactions including those involved in strategic business transactions like mergers, acquisitions, joint ventures, asset sales, reorganizations, divestitures, dissolutions, bankruptcies, liquidations, or other types of strategic business transactions where personal information may be shared, sold, or transferred, and subsequently used by a third party
All categories of information referred to in the “What personal information we collect” section.
Other third parties not otherwise described above, including service providers who assist us in preventing harm or fraud to us, you, our customers or other third parties; law enforcement, government entities, courts, or other third parties as required or allowed by applicable law, such as for the legal and safety purposes described under the "How We Use Information" section. We also may share personal information with third parties upon your request or with your approval, though we may not be able to accommodate all requests.
All categories of information referred to in the “What personal information we collect” section depending on the circumstance and party.
We may also share aggregated or anonymized information with our affiliates, agents, service providers, business partners or other third parties for their marketing or analytics uses or for any other lawful purpose. This type of information cannot be used to identify you personally.
Note that it is our policy to require that third parties we share your personal information with protect that information consistent with this Policy and applicable law.
We use interest-based advertising
As mentioned above, we work with third-party companies that support our advertising and marketing efforts, including to serve interest-based advertisements across the Internet; track and categorize your activity, interests and device(s) used over time on our Website and Apps, and on third-party websites and mobile applications. The advertising networks and related providers gather this information to create individual profiles, which are shared with us and gives us the ability to match those individual customer profiles with advertisements we believe may be most relevant to a particular customer.
We may also share other information at our discretion, including information collected by automated technologies, which may be used by third parties for their own marketing, advertising, and other purposes. Please see the “Interest-Based Advertising” portion of the "Your options" section below for information on the choices you have related to interest-based advertising.
We use third-party analytics providers
We use analytics services, including Google Analytics, to better understand how customers use our Websites and Apps to improve those technologies and optimize your experience and interactions. If you wish to opt-out of allowing Google to collect analytics information, please visit Google Analytics Opt-out Browser Add-on.
We may share feedback you provide to us
We are excited when customers want to share feedback with us about the products and services they have purchased and what we offer. If you submit an online review, including if you include a photo, please be aware that this feedback may be publicly shared and used by us on the Website or Apps without compensation or attribution.
Your options and legal disclosures
We recognize that you want choice not only in the products and services we offer but also in how your personal information is used and shared. We currently offer the following choices and options:
For our customers residing in California
California law requires that we provide certain disclosures, including a description of legal rights, to those who reside in the state of California. If you are a California resident and a estelleshoes customer, this section applies in addition to all other applicable rights and information contained in this Policy.
As a California resident, you have the right to request:
Regarding the “sale” of your personal information (as mentioned above), we want to be clear: we do not provide your personal information to other companies for money. We do, however, share your personal information with companies that help our business, including marketing and advertising companies that support our marketing and advertising efforts. Even though we do not share personal information for money, California law may consider our sharing of certain categories of your personal information to personalize products or services we offer you or to support our marketing efforts, as a sale. We never knowingly “sell” the personal information of anyone under age 16. The categories of personal information we share includes:
Do-not-track Disclosure. Some browsers offer a “Do Not Track” privacy preference. Generally, when a user turns on the Do Not Track Signal, their browser sends a message to websites requesting that the user not be tracked. Our Websites currently do not respond to “Do Not Track” signals.
Identity Verification Requirement. The law requires that we validate the identity and legal authority associated with any personal information request for a California customer. As a result, we may require that you take additional steps to validate your identity and legal authority, particularly where you make a request through our online form or in writing (email or postal mail). If you make a request, we will send a message to the email address you provided in your request and you must follow the instructions in that email for us to verify your request. We will begin processing your request once you have completed the verification process.
We will provide a response to any personal information request within the timeframe required by law. If we cannot substantively respond to your request in a timely manner, we will notify you and provide the reason for the delay.
Under certain circumstances, we may not be able to fulfill your request, such as when doing so would interfere with our regulatory or legal obligations, where we cannot verify your identity, or if your request involves disproportionate cost or effort. But we will respond to your request within a reasonable time, as required by law, and provide an explanation.
How we secure personal information
We have implemented industry-accepted administrative, physical, and technology-based security measures to help protect against lost, misuse and alteration of your personal information in our possession and under our control. We ensure that our employees, contractors, and third-party service providers who have access to personal information in our systems acknowledge their obligations and commit to safeguarding that information.
While we use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100 percent secure. As a result, we cannot guarantee the absolute security of your personal information. We strongly encourage you to take steps to help protect the confidentiality and security of your account information (including your personal information), including by:
Please be aware that you may come in contact with websites, or receive emails, or texts that try to lure you into providing personal information with an offer such as a estelleshoes Gift Card. Estelleshoes does not sponsor or endorse these offers.
Links to other sites
Links to Other Websites and Services. Our Website and Apps may provide links to Internet sites, content, or videos (embedded or direct links) maintained by third parties. We are not responsible for the sites, content, or videos available via those links, and we have not reviewed the privacy practices of those third parties. We encourage you to review the privacy practices of any third-party sites you choose to access.
Contact us
If you have questions about this Policy or our privacy practices, please contact us at:
Estelleshoes
email@estelleshoes.com
If you're not comfortable shopping through the Websites or Apps and would prefer to make your purchase via telephone, just give us a call at 714 280-2763 or +234 703 582 2008. Our Customer Service representatives will be happy to assist you.
Updates to this policy
We may make changes to this Policy, and may apply any changes to information previously collected, as permitted by law. Please be sure to check this Policy for updates from time to time as we will review it at least every 12 months and make updates as necessary. If we make material changes to this Policy, we will notify you by posting the updated Policy on the Website or Apps.